| Saladstop!: Service Environment and Design |
| 作者姓名：Sheryl E. Kimes; Thompson S.H. Teo; Iswarya Loganathan; |
| 商品類型：Case (Field) | 商品編號：9B21D010 |
| 出版日期：2021/06/28 | 內容長度：13 頁 |
In May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve the customer experience at SaladStop! stores worldwide. In six months, the founder was planning to renovate one of his branches in Singapore. This renovation would set a precedent for future outlets in terms of layout and design. The founder was aware of rising customer dissatisfaction caused .....more
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| Saladstop!: Refreshing the Service Delivery - Teaching Note |
| 作者姓名：Sheryl E. Kimes; Thompson S.H. Teo; Iswarya Loganathan; |
| 商品類型： | 商品編號：8B21D010 |
| 出版日期：2021/06/28 | 內容長度：13 頁 |
Teaching note for product 9B21D010.
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